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Shipping & Returns

SHIPPING

Online orders are shipped via FedEx (in the U.S. and internationally). You will be notified via email when your products are shipped and will be able to track the status of your shipment from the tracking number provided. The shipping charge will default to the lowest cost option, but you may select another, faster shipping method if desired.

All in-stock orders received by 3 PM EST Monday – Friday, will be shipped the same day. Orders received after 3 PM EST, or those placed on Saturday and Sunday will be shipped the following business day.

Your order will arrive in a MaxeyLash labeled box with your product(s) packed safely inside. If you have any questions regarding your order or shipment, please contact us: 

Phone:

US: 734-882-9005

International: +372 53 312 341 

Email:

info@maxeylash.com

 

RETURN POLICY – 90 DAY MONEY-BACK GUARANTEE*

MaxeyLash and Island Girl purchases:

We take pride in the quality of Maxey Cosmetics products and believe you should be completely satisfied with your purchase. You may return your order for any reason, within 90 days of purchasing for a 100% refund*, less original shipping & handling costs, that will be credited back to the credit card used for your purchase. For 100% money-back within 90 days, please mail the product and original packaging to Maxey Cosmetics for us to process your refund. 

*For online orders only. If purchased from a salon, please contact the salon directly for return policies.

Lanterna purchases:

You may return your Lanterna order, for any reason, within 30 days of purchasing for a complete refund, less shipping & handling costs, that will be credited back to the credit card used for your purchase. For 100% money-back within 30 days, please mail the product and original packaging to Maxey Cosmetics for us to process your refund.

Return Instructions:

1. Email us

Please send an e-mail to info@maxeylash.com with the following information:

  • Buyer’s full name
  • Reason for returning the product
  • The date and place of purchase (if purchased in a salon or spa)
2. Ship product (or return directly to salon where purchased)
Maxey Cosmetics
2300 Peters Road
Ann Arbor, MI  48103 

 

Please include:

  • Product and original packaging
  • Original purchase invoice or receipt to the product being returned
3. Refund will be processed! 

 

Please note: we will refund your money within 30 days of receiving the returned product. The product should be in its original package. Please attached the original purchase invoice or receipt to the product being returned.

Thank you! 

- The MaxeyLash Team

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