I left a comment before complaining about the customer service, when I realized that they have actually reached out to me, I just didn’t see the email. Fortunately they reached out to me again and solved my product issue. I’ve mentioned before that this product works great. I didn’t get any of the side effect other than burning when I accidentally got it in the eyes directly. My eyebrows got visibly thicker and darker. My eyelashes got longer and a little bit fuller. I will leave some pictures to show you guys my results. I started seeing results within the first two weeks. My under eyes are naturally red and purple that get worse during spring season btw. No mascara or browgel in either picture.