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FAQs

FAQ - MAXEYLASH

Will MaxeyLash change the color of my eyes?

No, MaxeyLash will not cause any significant changes in the pigmentation of the eye.

How soon will I see results?

While results can vary, most customers begin to see results in 30 days, but it may take up to 8 weeks. For maximum results, apply once daily to clean skin. Do not apply more frequently than once a day. 

Can I use MaxeyLash if I have sensitive skin?

Yes. An initial cool, wet sensation is often followed by a warm, tingly feeling; this is normal and should subside quickly. If minor redness of the eyelids occurs, try using once every other day until irritation subsides.

What happens if I stop using MaxeyLash?

Lashes have a natural growth cycle and will slowly return to how they were prior to using MaxeyLash. 

What is your return policy?

If you are not satisfied with Maxeylash, we have a 100% money back return policy*, within 90 days of your online purchase. You will need to return the product and original packaging with proof of receipt to Maxey Cosmetics to receive your full refund.

*For online orders only. If purchased from a salon, please contact the salon directly for return policies.

View full instructions for returns. 

How long does one vial of MaxeyLash last?
One vial of MaxeyLash is enough for approximately 4-5 months’ worth of applications. 

Can I apply MaxeyLash over my eye makeup? 
For best results, we recommend removing all makeup and skin care products prior to applying MaxeyLash. 

If I apply MaxeyLash more than once per day, will I achieve desired results faster?
No. MaxeyLash has been optimally formulated to be applied once per day. Excessive application of product may slow or prevent the positive effects of MaxeyLash.

What ingredients are used in MaxeyLash?

Aqua, Hydrolyzed Glycosaminoglycans, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Phenoxyethanol, C12-15 Alkyl Benzoate, Caprylyl Glycol, Panthenol, Alcohol, Biotin, Sodium Hydroxide, Isopropyl Dihydro Noralfaprostal, Sodium Hyaluronate, Phenethyl Caffeate 

How is MaxeyLash applied?
MaxeyLash is packaged with a custom applicator built into the vial. Users apply a thin application of the serum once daily at the base of the eyelash on both the upper and lower eyelid before bed.

Is MaxeyLash a mascara?
No, MaxeyLash is not a mascara product. MaxeyLash is a clear, gentle formulation of nutrient-rich ingredients designed to condition your lashes.

Does MaxeyLash test products on animals? 
No, products developed by Maxey Cosmetics are not tested on animals.

Does MaxeyLash contain parabens?
No, MaxeyLash does not contain parabens. 

Does MaxeyLash Expire?
MaxeyLash is stable for years, but it does have an expiration period listed on each vial.

Can I use MaxeyLash on my eyebrows?
MaxeyLash has been formulated to be used on eyelashes. If you are looking to enhance the look and shape of your brows, we recommend using our specially formulated brow product, MaxeyBrow.

How does MaxeyLash work?
MaxeyLash supports healthy function of the hair follicle by assuring this balanced lipid environment for the follicle's natural growth cycle. Eyelashes appear longer, thicker, and darker.

How soon after starting use of MaxeyLash are the effects noticeable?
While results may vary, the initial effects of MaxeyLash may appear as early as 7-10 days. Typically, in a few weeks, your eyelashes will usually appear longer, darker, and thicker. 30-60 days may be required for full effect. 

What do I do if I get MaxeyLash in my eye?
Rinse eyes immediately with water. Continue rinsing with water if irritation occurs. In case of excessive irritation, consult with your physician immediately. 

What does MaxeyLash feel like when applied?

An initial cool, wet sensation is often followed by a warm, tingly feeling; this is normal and should subside quickly. If minor redness of the eyelids occurs, try using once every other day until irritation subsides.

FAQ – LANTERNA

The lotion is an off-white/yellowish color, has the product gone bad?
Lanterna can be quickly oxidized if exposed to the air for long periods of time. If your product is discolored, continue to pump lotion until it appears white. Discard discolored lotion. 

How long after I begin using Lanterna will I start to see results?
Skin takes approximately one month to complete a turnover cycle. Until the older, discolored skin has been shed, it will mask the appearance of your newer and brighter tone. Results can be seen in four to six weeks, with continued improvement in appearance in subsequent months.

What is deoxyArbutin?
DeoxyArbutin is a patented cosmetic ingredient clinically proven to improve the appearance of skin pigmentation.

How often should I use Lanterna?
The deoxyArbutin does not build up or accumulate in your skin. It is intended to be used up to twice daily.

Do I need to use sunscreen?
DeoxyArbutin is not a photosensitizer and therefore has no effect on sun sensitivity. However, exposure to sunlight increases melanin production (causing a tanning effect). This will diminish the effects of Lanterna. Sunscreen is always recommended to reduce exposure to UV rays. 

Will this product dry out my skin?
While Lanterna does impart some moisturizing effects; it can be included in any existing skin care regimen. A moisturizer is recommended if needed.

Will I have to use this product forever? That is, if I stop using this product will my sun spots come back?
Unlike the leading prescription product used to treat skin pigmentation, Lanterna is a cosmetic product intended to reduce the appearance of skin imperfections and brighten skin tone. As such, continued use is needed to maintain the effect of Lanterna.

Can Lanterna be used in sensitive skin areas?
Yes, Lanterna is safe for use in sensitive areas. If irritation occurs, discontinue use in that area.

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